Terms & Conditions

Any Client who pays a deposit for a studio booking acknowledges the acceptance of the below Crash Symphony Productions Terms and Conditions of trading by Client:

CONFIRMATION OF STUDIO BOOKING BY CLIENT:

A booking is considered confirmed when a studio booking deposit is sent by Crash Symphony Productions. The booking may be for studio time or on a project basis. Full payment or a 50% deposit is required to secure the booking, and you will be notified of the charges either verbally or via email.

CANCELLATION OR POSTPONEMENT OF CONFIRMED STUDIO BOOKING:

Once a booking is confirmed, a 50% cancellation or postponement fee applies up to 7 days prior to cancellation/postponement, or 100% if cancelled/postponed within 7 days of the booking.

CHARGES:

The artist/s, producer/s, and engineer/s attending studio sessions on Client’s behalf are deemed by Crash Symphony Productions to be duly authorised representatives of the Client. It is the Client’s responsibility to set limits on charges arising from or for sessions. Crash Symphony Productions is not liable for any costs or expenses incurred by the Client’s representatives during the course of or related to studio sessions.

GOODS AND SERVICES TAX:

All prices quoted are exclusive of Goods and Services Tax unless otherwise stated. Prices are subject to addition of Goods and Services Tax and any other tax or charge imposed by any Government agency on goods or services quoted or on production, sale, distribution, delivery or on any feature of such goods and services if applicable. All such taxes are payable by the Client and will be added to the price by Crash Symphony Productions.

PAYMENT TERMS:

Unless prior credit arrangements have been approved in writing by Crash Symphony Productions, payment in full is required before the completion of each studio booking. All materials, tapes, discs, and computer files/drives created at Crash Symphony Productions remain the property of Crash Symphony Productions until payment is received in full. Remittance is accepted by all major credit cards, cash and direct deposit. The Client will be liable for any fees, costs and expenses incurred by Crash Symphony Productions for any debt collection process. Where credit terms have been agreed, payment is strictly 30 days from the date of invoice. If Crash Symphony Productions invoice is not paid within 30 days of receipt of invoice, Crash Symphony Productions may charge the Client interest on any unpaid amount at the prevailing Reserve Bank of Australia cash rate plus 3% and recover any costs incurred in recovering unpaid amounts (including legal costs) on an indemnity basis.

REFUND POLICY:

Unless their is a technical fault with the recordings or masters provided, Crash Symphony Productions does not offer refunds.

MASTERS DELIVERY:

If paid in full, masters are delivered within 3 working days of the day of the scheduled session. If they are delivered by post or courier, the client is responsible for these charges.

OCCUPATIONAL HEALTH & SAFETY:

Clients and their representatives located on Crash Symphony Productions premises must comply with Crash Symphony Productions occupational health and safety guidelines. Crash Symphony Productions reserves its rights absolutely to refuse use of any Client or Client representative’s equipment (including software) on Crash Symphony Productions premises if, in Crash Symphony Productions opinion, such equipment exposes crash property to risk of loss or damage, is unsafe or breaches occupational health and safety laws including failure to comply with Electrical Safety Standards AS/NZS 3760:2003.

DAMAGE AND LOSS:

The Client indemnifies Crash Symphony Productions and its employees against all and any losses, damages or claims by third parties howsoever arising in respect of any loss or damage to any property including tapes, disks and media, corruption of data or computer systems and software, breach of intellectual property rights, personal injury or death, breach of contract or breach of law caused by an act or omission of the Client or its representatives. The Client is liable for all and any losses, damages or claims in respect of any loss or damage to any of Crash Symphony Productions property including tapes, disks and media, corruption of data or computer systems and software, breach of Crash Symphony Productions intellectual property rights, personal injury, breach of contract or breach of law caused by an act or omission of the Client or its representatives. To the extent permitted by law, Crash Symphony Productions is not liable for any losses, damages or claims arising out of or in connection with this contract, the use of Crash Symphony Productions premises or equipment (including software) by the Client or its representatives, the provision of services or advice by Crash Symphony Productions or its employees, including but not limited to breakdowns or defects in equipment, facilities, and materials provided by Crash Symphony Productions or any default on the part of Crash Symphony Productions or its employees in connection with or during the carrying out of any work by Crash Symphony Productions or its employees. Whilst every effort is made to ensure reasonable security, Crash Symphony Productions accepts no liability for loss, theft or damage to Client property, tapes or recording/backup media whilst on our premises. In the case of transfers from old medium (eg; analog tapes, old tape or old digital formats) to new, Crash Symphony Productions makes no guarantee of success. All care but no responsibility will be taken during the process of transfer. Crash Symphony Productions equipment and specifications are subject to change without notice.

ARCHIVING:

If archiving of mastered projects is requested, Crash Symphony Productions archives the material on the most reliable media available at the time of archiving. Crash Symphony Productions takes utmost care with the archiving and storing of materials, but will not take responsibility for media that deteriorates over time, breaks, develops faults, or is in a format that becomes obsolete. Crash Symphony Productions does not guarantee the archives can be recovered and the service is used for convenience and not to maintain data integrity.